Refund and Cancellation Policy

We will return payments received in advance for building surveys less 10% should you cancel your instruction, providing we receive a minimum of 24hrs notice prior to the agreed inspection date, otherwise we will retain the full fee.

We cannot offer a refund for completed works; however, we will refund clients when errors occur at the point of transaction. These instances may include over-charging of credit cards or mistakes at the point of submitting details. We will refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days.